At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Primary Function/General Purpose of Position

The Central Intake Licensed Practical Nurse, LPN registers and schedules all Home Care patients/clients. This role coordinates the intake process with physician offices, emergency departments, and other healthcare facilities and ancillary areas. They assist with insurance verification and related support duties. In addition to central intake processing, the Central Intake LPN performs necessary clinically related functions to support the intake/admission process.

Essential Job Functions

• ​ Welcomes patients/clients by offering service, assistance, and determining the reason for their service to facilitate activities to meet their needs

• Reviews clinical information, troubleshoots complex patient referrals, and discusses with appropriate personnel to ensure referral is appropriate. Enters and obtains orders for referrals

• Completes the insurance verification process

• Assigns and coordinates teams for all admissions, accommodating patient and physician requests. Works collaboratively with healthcare facilities and physician offices in support of the admission process

• Accurately informs team of expected discharge date of patients, works collaboratively with all areas in support of the scheduling process, and acts as a patient resource in the scheduling of follow-up procedures/appointments

• Performs system maintenance and clerical duties, including merging patient information when two accounts exist, loading new doctor and facility information into system. Running and updating reports as needed and validating physician licenses

• Performs home visits and other duties as assigned

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Current Licensed Practical Nurse (LPN) from the state of employment of LPN applicant (required)

BLS Basic Life Support - American Heart Association (required)

ACLS Advanced Cardiac Life Support (may be required for specialty areas)

PALS Pediatric Advanced Life Support (may be required for specialty areas)

NRP Neonatal Resuscitation Program (may be required for specialty areas)

Current State Issued Driver’s License (preferred)

Education

None

Work Experience

1 year of clinical patient care experience (e.g., PCT, CNA, LPN) in an acute care setting, long-term care facility, or physician practice (preferred)

Training

EPIC Electronic Health Record (EHR) training (preferred)

Language

None

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to limited hazardous substances or body fluids.*

May be exposed to human blood and other potentially infectious materials.*

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Skills

Admissions

Registration

Insurance verification

Patient Care Plans

Inform medical professionals regarding patient conditions and care

Demonstrate proficiency with PC and appropriate software systems

Should be able to do minimal amount of maintenance of office equipment, PCs, printer, fax, and copier

Critical thinking

Verbal and written communication

Collaboration

Teamwork

Conflict resolution

Active listening

Relationship building

Time management

Dependability

Adaptability

Flexibility

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com