Description:

The analyst is responsible for supporting MFG users and field users (vendors).

Make contact with the first level to understand the calls.

Accountable for handling second-level calls.

Focal point for troubleshooting/understanding more complex problems that require analysis.

Assist and learn in infrastructure activities (networks/servers).

Responsible for user integration/training.

Skills:

Windows 10, windows os, Troubleshooting, Customer service, Active directory, Imaging, microsoft office suite, technical support, office 365, sccm, hardware, windows, o365, desktop, help desk, support, ticketing system

Top Skills Details:

Windows 10,windows os,Troubleshooting,Customer service,Active directory,Imaging,microsoft office suite

Additional Skills & Qualifications:

Nice to haves:

BA/BS in Information Technology or related field

A+ or similar Certifications

Windows Client Operational System

Office Suite (Word, Excel, Powerpoint, Outlook)

Active Directory

Hardware

Remote Access Tools

Basic knowledge Network and Windows Server

ITIL framework

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.