Current Emanate Health Employees - Please log into your Workday account to apply

Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you become part of a team that works together to strengthen our communities and grow as individuals.

On Glassdoor's list of "Best Places to Work" in 2021, Emanate Health was named the #1 ranked health care system in the United States, and the #19 ranked company in the country.

Job Summary

Under the direction of the Director, this position coordinates first-line support and/or dispatch of support for CVHP staff, physicians, and other individuals accessing the Healthcare Information System (HCIS) and/or requiring other information needs. The Help Desk Coordinator is also responsible for ensuring successful completion of other support activities/projects such as maintaining the internal telephone directory, performing confidentiality audits and maintaining HCIS password management.

Job Requirements

Minimum Education Requirement:

Two-year degree or relevant education and training.

Minimum Experience Requirement:

General understanding of the health care environment. Understanding of the HCIS applications and operating systems as required for job maintenance. Ability to analyze problems and recommend solutions. Excellent oral and written communication skills. Ability to communicate well with people over the telephone, remain calm in stressful situations, and deal effectively with customers. Excellent customer service skills required.

Minimum License Requirement:

Delivering world-class health care one patient at a time.

Pay Range:

$21.21 - $30.33

We are more than just a health system. At Emanate Health, we are a catalyst for change and a beacon for healthier lives.

When you come to any one of our locations (https://www.emanatehealth.org/locations/) , you'll be treated like family. And as part of our family, you can rest easy knowing we'll do whatever it takes to benefit your health and wellness.

Our mission

Emanate Health exists to help people keep well in body, mind and spirit by providing quality health care services in a safe, compassionate environment.

Our vision

We are an integral partner in elevating our communities' health.

Our values

Patients and their families are the reason we are here. We want them to experience excellence in all we do through the quality of our services, our teamwork, and our commitment to a caring, safe and compassionate environment.

Respect. We affirm the rights, dignity, individuality and worth of each person we serve and of each other.

Excellence. We maintain an unrelenting drive for excellence, quality and safety, and strive to continually improve all that we do.

Compassion. We care for each person and each team member as part of our family.

Integrity. We believe in fairness and honesty and are guided by our code of ethics.

Stewardship. We wisely care for the human, physical and financial resources entrusted to us.

Emanate Health is an Equal Opportunity Employer and does not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify the Human Resources Department by calling 626-858-8515.