Job Title: International Operations Agent

Location: US-WA-Sumner

Day Shift

Overview:

The International Operations Agent I has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.

Responsibilities:

• Quoting and routing freight across multiple transportation modes and services
• Tracking and tracing shipments
• Troubleshooting and overcoming operational challenges
• Assisting local sales and domestic offices with air freight issues.
• Candidate must have excellent planning and organizing skills and be able to be adept at problem solving and have good negotiating skills
• Duties include interfacing with Account Executives, Station Managers, Station Owners, Customers, and other transportation companies.
• Candidate must have excellent oral and written communication skills
• Other duties and responsibilities will be assigned as business demands deem necessary.
• Several years of Freight Forwarding experience is preferred. 

• The wage range for this position is $23.33 - $32.93 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

   

Qualifications:

• A team player who works well with others -- being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset -- being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus -- we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:

• 0 - 1 year of related experience
• Basic knowledge with job-specific software (CW)
• Basic to intermediate experience using MS Office
• High school diploma
• Basic math & geography skills
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.