The Young Adult Shelter (YAS) provides youths and young adults ages 18-24 with a safe shelter 365 days a year. More importantly, the YAS offers life-saving and life-changing programs that provide medical care, food, and resources to the young people in our community who need it most.

The young adults who access the YAS most often have experienced or may be experiencing a variety of inequities and disparities; including but not limited to: homelessness, economic instability, high rates of chronic health and mental health conditions, traumatic events, lack of social support, etc. These participants, typically, have developed numerous skills that have helped them survive and meet their needs on the streets, while facing many barriers.

The Program Manager is responsible for overseeing the day-to-day operations of YAS, as well as evaluating opportunities for growth and forecasting. This role is also responsible for the professional development of YAS staff, conducting program training, and managing the key meetings within YAS - all while upholding and modeling the culture and values of the agency.   As a critical leader in the organization, YAS Program Manager must be growth oriented, proactive in servant leadership, and must think strategically to frame and find solutions to the most demanding business challenges. This role is responsible for driving results within the YAS program, facilitating effective and efficient change management, and responding quickly to eliminate barriers while maintaining focus on the highest impact initiatives.

VOA serves people of many ages, racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs; therefore, we seek a workforce, which reflects this diversity. VOA is committed to the successes of young adults and breaking the cycle of homelessness.

*Position Type and Expected Hours of Work: * 

This is a full-time position with 40 work hours per week. Core work hours fall between 8am and 8pm Monday through Friday. However, schedules may vary depending on the needs of the young adults and sometimes may require long work hours and varied shifts, as well working on holidays, weekends, and evenings. Additionally, this position requires being on-call on a rotating schedule.

*Essential Duties and Responsibilities: * 

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. The essential functions of the position include, but are not limited to the following:

Recruit, interview, hire, train, supervise, develop, evaluate, and coach YAS program staff and supervisees.

Administer recognition and professional development/coaching, address complaints, and resolve problems.

Hold regular one-on-one/professional development meetings with immediate supervisees.

Ensuring staffing levels are appropriate for all shifts for YAS.

Oversee all training of new shelter staff on policy and procedures and other areas pertaining to VOA and YAS policies.

Oversee regular shelter staff meetings.

Respect and value all participants, regardless of circumstance, behavior, or need.

Maintain appropriate boundaries with participants and employees according to VOA agency and YAS program policies.

Inform Director or designee of any unusual incidents.

Prepare and submit all reports pertaining to the program by scheduled deadlines.

Oversee the development of participant care plans and review intakes to ensure they are meeting all funding and regulatory requirements.

Make necessary notifications when req