Job Summary: Responsible for ensuring all visitors have a positive experience when visiting Fortress of the Bear RESPONSIBILITIES/DUTIES: Coordinates with outside tour entities that bring visitors to Fortress to create a calendar of arrivals. Ensures appropriate distribution of daily visitor calendar and related information. Organizes and maintains files, records, and paperwork pertaining to visitor experience. Interacts with other departments to ensure appropriate visitor numbers and staff coverage for visitation times. Greets buses and vans, welcomes visitors, assists drivers with documentation and record keeping. Responsible for tracking visitor numbers and creating monthly invoices for each tour company. Responsible for dispersing invoice information to appropriate entities. Is the main point of contact for questions or inquiries directed towards tourism and visitor experiences. Other duties as assigned by Operations Manager. SOFT SKILLS: Inspire and support coworkers. Effectively and constructively communicate with others either written or spoken. Able to organize, maintain, and make readily available information pertaining to the Fortress visitor experience. Able to work in a fast-paced environment with lots of public interaction. Able to work independently. Able to work harmoniously with a dynamic staff: accepting or providing feedback and resolving issues in a constructive manner, encouraging others. Be safety conscious. Able to keep workspaces clean, safe, and organized. Willing to be cross trained in other departments to ensure appropriate staff levels in various areas.