Job Summary: A retail associate will primarily work in the gift shop and strive to ensure every visitor has a good experience. The associate will use clear communication skills and a positive attitude to interact with visitors, to identify any needs, provide solutions, and answer questions about our products and services. RESPONSIBILITIES/DUTIES:

• Greet and direct visitors
• Answer questions about Fortress, the bears, merchandise, transportation, and other questions visitors may have (information will be provided)
• Communicate in a timely fashion with other staff as needed
• Quickly and accurately assist shoppers through the check-out lines
• Rotate through a cleaning schedule with all other staff that includes bathrooms, floors, trashcans, countertops, and common touch areas
• Assist with keeping merchandise and other areas well stocked and orderly
• Document and record specific information correctly

SOFT SKILLS:

• Possess basic reading, writing, math, and computer skills
• Display an ability to learn and ask questions for clarification
• Present excellent communication and interpersonal skills
• Be able to engage in dialogue with strangers
• Display a positive and friendly attitude
• Be reliable, punctual, and adaptable to a flexible schedule
• Commit to accuracy during all transactions
• Must be honest, trustworthy, and hardworking

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• Clover point-of-sale system
• Scanners
• Label Maker
• FAQ information
• Online record keeping