Description

Primary Duties * Support field sales teams with any sales related processes including, but not limited to complex sales materials, facilitating customer account creation, vendor registration, quotations, contract administration, etc. * Work with various departments to resolve issues, such as shipping, materials, production, and legal. * Manage CPQ queue to ensure quotes are completed with their SOP guidelines. * Ensure Amendments and Agreements are accurate and have been approved through the proper channels in accordance with SOP. * Perform Contract audits, to ensure every contract is entered correctly. * Verify all instruments that have installed, have been invoiced. * Lead monthly training workshops for the teams. * Provide monthly KPI reporting on accuracy, billing blocks, quoting time, approvals, to improve accuracy, and where we need additional training. * Manage local pricing billing blocks. * Manage the day-to-day activities of the team. * Responsible for managing the payroll administrative duties for direct reports. * Conduct performance reviews and share feedback with management and team members. * Provide training for new and current team members on tasks. * Provide oversight, assistance, and quality control for the sales contracts team. * Ensure that all installed instruments are invoiced in correct month. * Reviews all equipment, reagent, and SAAS contracts for accuracy. * Monitor expired pricing and contracts. * Oversee price increase notifications. * Work with the supply demand manager to release allocated orders for shipment. * Manage the Clinical inbox, and ensure all emails are taken care of in a timely manner. * Oversee and monitor contract performance of assigned region and assists with determining compliance with terms and conditions of the contract. * Assist with internal and external audits as required. * Assist with month end and year end close activities. * Other duties and special projects as assigned. * Perform all work in compliance with company quality procedures and standards.

Training and Education Associates degree in Sales, Business, Marketing, or related field is preferred. Experience * 4+ years of sales administration, customer service, sales support or related experience * Experience in project and/or process management is a plus. * Prefer previous experience within life sciences field. Knowledge, Skills and Abilities * Strong leadership, decision making, and problem-solving ability. * Working knowledge of ERP systems and the Sales Contracts function as well as foundational understanding of revenue recognition as they relate to the contracts and installation. * High attention to detail with strong documentation, planning, and organization skills * Proficient with Microsoft office suite: Excel, Word, PowerPoint; excel skills necessary. * Excellent communication skills, both verbal and written * Effective organization, attention to detail and the ability to meet deadlines are essential. * Understanding of general accounting principles, to include debits, credits, fixed asset accounting and general ledger account reconciliations. * Data analysis skills including exporting/importing data, data reporting in excel and ERP. * Ability to work with customer accounts and a while possessing knowledge of SAP, Salesforce.com and related quoting, contracting, and business management tools. * Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public * Evaluation, problem-solving and decision-making abilities * Proactive attitude and extremely motivated * Professional, hardworking, flexible, problem solver * Exemplary organizational and detail implementation skills * Knowledge o f diagnostics industry preferred