Salary Range: $23.25 -- $26.75PRIMARY RESPONSIBILITY:The Post-Closing Specialist is responsible for the timely delivery and sale of residential mortgage loans to the Banks investors, for monitoring the status of loans shipped to investors, resolving any post-closing issues within the required timeframes and the disposition of loans appropriately in the Banks loan origination system. ESSENTIAL FUNCTIONS:Monitor post-closing pipelines to ensure on-time file delivery to investor and the timely resolution of any suspense items. Work closely with Secondary department to ensure rate lock commitments are met.Perform pre-shipment file review and obtain any corrected documents, conditions, title policies and recorded security instruments needed. May require contact with borrower, processor, loan originator, attorney, etc.Complete post-closing functions including upload of loan data and documents to appropriate investor systems, MERS updates, and activation of mortgage insurance.Provide timely and accurate feedback on file quality review scorecards.Resolve investor suspense issues on loans prior to funding; escalate issues to investor representatives and bank management as needed. Appropriately document systems to track, identify, and address suspense issue trends.Handle shipment of all government loan types, including securing Government Insurance and the assembly of case binders upon request.Maintain strong knowledge of investor requirements and changes as they relate to loan sale, included but not limited to stacking order, documentation overlays and required timeframes for resolution of suspense issues.Assist with the collection and delivery of trailing documents to investors.Assist with investor follow up on disputable post close price adjustments and fees.Interface with Loan Originators, Underwriters, attorneys and other outside vendors.Utilize the banks loan origination system to advance loans through the process and maintain accurate and timely information on each loan.Assist Processing and Closing teams as needed.Demonstrate the behaviors outlined by the GRB Experience.Other duties as assigned. EDUCATION AND EXPERIENCE:High School diploma or GED (Associates degree highly preferred) and a minimum of 4 years residential mortgage experience including a minimum of 2 years in a post-closing, closing or QC role, or the equivalent combination of education and experience.Excellent understanding of mortgage closing documents.Strong knowledge of loan program, investor and Secondary Market guidelines. COMPETENCIES:Provide a remarkable client experience. Greet clients with warmth, genuine interest and a smile.Lead by example. Identify current or potential problems, take ownership and see them through to resolution.Act as a unified team. Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.Ability to work independently. Seek and incorporate feedback on your performance from management, coworkers and clients.Demonstrated PC literacy. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The