University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Data Center Quality Intern

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities.

ISC’s 270-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress.

ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals.

Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/.

This position is responsible for providing assistance in the ISC Computer Operations environment and will include interaction and activities with staff, clients and vendors and related services, equipment and assets.

Job Description

Job Responsibilities

• Supporting quality assurance, facilities management, and compliance process for the Infrastructure Operations organization, including, but not exclusive to maintaining up-to-date mechanical drawings for glycol, electric fire protection, proper weight management of physical space and maintenance of Liebert mechanical equipment.

• Assist with quality inspections.

• Support control standards, policies and procedures; identify and document potential problems and hazards and corrective actions.

• Supports change control and configuration management with all facilities used by ISC and external clients, providing needed data to support updates to clients and end-users on issues and matters relating to data center operations, including scheduled preventative maintenance programs, response and root cause analysis of alarms and other service affecting conditions.

• Supports quality assurance activities across projects with service owners and project managers.

• Perform required safety inspection checklist.

Qualifications

• Technical training or an equivalent combination of education and experience, as well as ability to lift up to 50 pounds, are required.

• Experience in physical planning for Data Center infrastructure and hardware across multiple locations.

• Solid planning, thorough documentation skills and solid communications skills; experience with colocation facilities, either as a provider or customer.

• Familiarity with ISO 9001:2008. ISO 20000, and ITIL Foundations a plus.

• Experience supporting Data Center electrical and cooling systems and monitoring services

• Planning and communication skills.

• Knowledge and skill with pc hardware, software and Microsoft Suite.

• Demonstrated Reliability

Internship period: June 1, 2024 - June 31, 2025

Scheduled hours: 20 hours/ week

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Information Systems and Computing

Pay Range

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

The University of Pennsylvania's special character is reflected in the diversity of the Penn community. We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative action, Penn's robust commitment to diversity is fundamental to the University's mission of advancing knowledge, educating leaders for all sectors of society, and public service. The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.