Job Summary:

Gathers data and provides basic analysis with consultation, under some guidance, to develop a product strategy, support the ideation process, and ensure metrics are provided and maintained in product dashboards. Gathers data and provides support for product feasibility with functional partners for a focused set of products or LOBs. Updates specific pieces of collateral and supports basic product, customer, and member issues and aids in their resolution, under supervision. Gathers and analyzes information for business-case development. Maintains and updates benefits/plans to meet regulatory and internal/external benefit administration needs, under supervision. Aides in the creation of agendas, materials, and notes during product/benefit requirement meetings that incorporate line of business, regional, organizational, product strategy, customer needs, consumer needs, regulations/standards and operational requirements. Facilitates activities to ensure projects and the product lifecycle are completed accurately and in a timely manner. Creates and/or modifies a product component and/or product enhancement component, and research to ensure benefits and policies meet all regulatory requirements. Develops a basic understanding of product-lifecycle management and the product development process.

Essential Responsibilities:

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.

• Supports business-case development by: gathering and analyzing information.

• Contributes to product implementation or program management by: facilitating activities to ensure projects and the product lifecycle are completed accurately and in a timely manner.

• Supports product portfolio performance and competitive analysis by: gathering data (e.g., financials, claims, membership, appeals) and providing basic analysis with consultation under some guidance; and ensuring metrics are provided and maintained in product dashboards.

• Supports product requirement development by: maintaining and updating benefits/plans to meet regulatory and internal/external benefit administration needs, under supervision; and aiding in the creation of agendas, materials, and notes during product/benefit requirement meetings that incorporate LOB, regional, organizational, product strategy, customer needs, consumer needs, regulations/standards, and operational requirements.

• Learns product knowledge by: developing a basic understanding of product lifecycle management and the product development process.

• Supporting product training and change management by: creating and/or modifying a product component and/or product enhancement component, and research to ensure benefits and policies meet all regulatory requirements (e.g., state and federal).

• Facilitates team management by: managing a matrixed team on an initiative.

  Minimum Qualifications:

• Bachelors degree from an accredited college or university OR minimum three (3) years of experience in customer service, health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field.

  Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Business Relationship Management; Managing Diverse Relationships; Service Focus

COMPANY: KAISER

TITLE: Product Development/Product Management Consultant II

LOCATION: Oakland, California

REQNUMBER: 1275122

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.