DAL Global Services Commercial Account Coordinator in Norcross, Georgia

Overview

Delta Global Services, a wholly owned subsidiary of Delta Air Lines, Inc., has a Commercial Account Coordinator with our client in Norcross, GA. In the Commercial Account Coordinator Job, the candidate willschedule appointments for repairs and system upgrades, new sales, must coordinate with customer time constraints for our vast National and Core based clients. The candidate will also provide answers to clients by identifying problems; researching answers; guiding client through corrective steps via email, phone, and/or other remote methods.

This is a direct hire opportunity .

Responsibilities:

  • Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.

  • Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.

  • Schedule sub-contractor work and negotiate labor rates and pricing for profitability.

  • Prepare routing for technicians.

  • Work with installers to ensure all installation paperwork is completed properly within the designates tine.

  • Email orders to technicians each day.

  • Maintain appointment schedules.

  • Coordinate installation and service activities such as scheduling, customer notification and equipment procurement.

  • On a daily basis manage the number of hours on each fire inspection. Verify estimated hours verses actual inspection hours.

  • Set up a schedule of PM's, Sprinkler, UL, and Pump inspections.

  • Issue material and equipment to technicians.

  • Order material and equipment and initiate product repairs.

  • Follow up with technicians at the end of call, and make all notes needed to follow up with the customer.

  • Follow up with Customers and make sure all work was completed, and the customer is satisfied with our service.

  • Act as a liaison between sales personnel and service technicians.

  • Answering high volume phone systems.

  • Process large volume of subcontractor invoices for payment and ensure payment to payees are remitted timely and accurately in accordance with company policies.

  • Prepare correspondences, letters, faxes and memos.

  • Collaborate with accounting to ensure accurate bookkeeping.

  • Generate large volume of client invoices and system proposals.

  • Follow all special billing requirements for each contract that requires special billing.

  • Verify all material, equipment, and receipts are with the WO s and PO # are on all documents.

  • Works directly with vendors/ contractors to resolve billing discrepancies.

  • Ensure that month end deadlines are met.

  • Provide support to external audit requests, as needed.

  • May be asked to sell additional products or services.

  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.

  • Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

  • Other duties as assigned

Qualifications:

Knowledge of:

  • Industry knowledge is helpful

  • Strong communication skills, verbal and written

  • Comprehensive knowledge of policies and procedures

  • Basic computer skills

Ability to:

  • Assist with operations in the absences of departmental personnel

Education requirements:

  • Completion of 2-year Associates Degree or equivalent education/experience

Experience:

  • 3 + years in fast paced, multi-tasking office environment is required.

  • 2 + years’ experience scheduling technicians for customer appointments is preferred but not required.

Licenses Certifications & Other Requirements:

  • Successful passing of criminal background check, drug test.

Physical Requirements :

  • Must be able to lift 30 lbs, carry boxes/packages and able to push and pull file cabinet/desk drawers open and close.

  • Sits in a chair at a desk for approximately 6-7 hours daily. Retrieve items/supplies on overhead shelves and bend/stoop to reach files located in bottom file cabinets.

  • Must be able to use calculator, telephone, typewriter/keyboard and various office machines on a daily basis and be able to read and write.

  • Communicate both in person and on the telephone, enter information on the computer and read various instructions.

Job ID 5111

# of Openings 3

Category Administrative/Clerical