Founded in 1910, KONE (https://www.kone.com/en/) is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability (https://www.kone.com/en/sustainability/) leader with repeated recognitions by Forbes (https://www.forbes.com/companies/kone/?sh=3dd0aa0b7d27) , Corporate Knights for clean capitalism and others. _ _

As our Business Service Agent , you will manage minor aspects of NBS/Modernization contract billing for specific branch offices and create invoices along with customer-related forms to be submitted for payment, along with managing the verification of billing documentation and invoice submittal via email, mail, or fed-ex.

Essential Functions:

• Manage all aspects of invoicing in an efficient and effective manner and in accordance with business/customer/legal laws, policies, procedures, and contractual requirements.

• Liaison with Kone Frontline Units to resolve discrepancies regarding project billing setup, provide training and support as directed; acting as the first point of contact between the Kone Frontline units to ensure complete, timely, and accurate flow of documentation and communication to optimize productivity and organizational effectiveness.

• Submission of project billing invoices into portal websites. Coordination with branches to ensure that all requirements are met for Submission to subject matter expert for all assigned projects.

• Assist with AR account reconciliations, along with problem solving and investigation for invoice rejections, questions and concerns from internal or external customers.

• Receive, audit, and process Kone Customer waivers.

• Assist in activities related to receiving, loading, and validating data associated with Kone audits.

You will bring 2+ years of relevant experience in the finance/customer service/quality/change/project management field to our KONE family. You will use the knowledge gained when obtaining your associate's degree or 5+ years of relevant working experience which includes excellent interpersonal skills, working knowledge of Microsoft product/SAP, and a strong focus on organization/prioritization/adaptability.

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation (https://www.kone.com/en/sustainability/diversity-equity-and-inclusion/) :

• We value your authentic self

• Diversity, equity and inclusion is embedded in our strategy and values

• Collaborative, creative and supportive work environment

• Passionate about safety, quality and innovation

• We care about the communities where we live and work

Just some of our many benefits include:

• Competitive salary

• Flexible work schedule

• Opportunities to learn and grow

• Matching 401K

• Pension plan

• Comprehensive health and wellness plans for the entire family

• Paid holidays and paid time off

Come share your passion and energy to make a positive impact at KONE for our customers and your career (https://kone.wd3.myworkdayjobs.com/en-US/Careers) !

• Beware of Recruitment Scams*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class .

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 11.0 billion. We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.