We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

Must be located in or near Loveland, CO

Job Purpose/Overview

The Order Management Specialist will be responsible for overseeing sales order entry, receipt, and communication until shipment of equipment to the customer. This role is responsible for providing high level support to the Sr. Manager, Imaging Experience and customer facing sales teams.

Essential Duties and Responsibilities

• Review, audit, process and track all incoming orders for process adherence and accuracy.

• Assist with the order management process by reviewing and auditing all incoming orders for process adherence and accuracy.

• Manage customer communications regarding order placement and status.Follow through with corrections before final approvals and submitting for processing.

• Responsible for communicating customer equipment delivery dates and updates with sales team.

• Audit and troubleshootorder processing to 100% accuracy to expedite the sales process.

• Actively engage in daily phone, email, and chat interactions with internal and external customers to ensure order accuracy, incompleteness, and/or errors.

• Provide weekly updates on the customer order status,

• Montior Salesforce Dashboard to view pending orders, existing orders to expedite sales processing.

• Maintain basic knowledge of products, campaigns, and promotions essential for order tracking and reporting.

• Monitor the data reporting and data analysis using Salesforce, DOMO, Excel, and other reporting tools.

• Maintain daily, weekly, and monthly sales reports for Senior Management and/or Senior Leadership Team.

• Assist with the ongoing maintenance of customer data in Salesforce.

• Assist in creating and maintaining policies and procedures for the order processing department.

• Additional team support tasks/projects as needed.

• Other duties as assigned.

Education and Experience

• BA/BS in in Business Administration, Communications, Marketing or other related discipline preferred, or equivalent experience

• 2-5 years order processing or sales administration role.

Knowledge, Skills and Abilities

• Excellent communication skills, both verbal and written.

• Superior customer service attitude with unwavering commitment to the customer, team, and Company.

• Ability to multi-task, handle fluctuating call, email, and heavy data entry.

• Proficient with Microsoft Office 365,Outlook, Word, Exceland PowerPoint with advanced MS Excel experience including creation of Forms, Charts etc.

• Working knowledge of V-Lookups and Pivot Tables a plus

• Proficient experience with DocuSign or similar, Salesforce and ERP software.

• High attention to detail with a strong analytical sense.

• Ability to prioritize and multi-task in a fast-paced and demanding environment.

• Proven ability to follow through / follow up to resolve any concerns or issues.

• Proven ability to work independently with minimal supervision.

• Must also be willing to be a team player and coordinate with other departments as needed.

Travel

Will there be notable travel in this position? No Percent of time: 5%

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.

The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.

The Target Pay Range for this position is $26.00 - $30.00 Hourly. At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Full-time employees are eligible for the following benefits and more:

• Medical, Dental, Vision (multiple plans available)

• Basic Life (company paid) & Supplemental Life

• Short and Long Term Disability (company paid)

• Flexible Spending Accounts/Health Savings Accounts

• Paid Parental Leave

• 401(k) with company match

• Paid Time Off & Holidays

• Tuition/Continuing Education Reimbursement

• Life Assistance Program

• Pet Care Discounts

• Several other health and wellness benefits

We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers (https://www.antechdiagnostics.com/about/careers/)

We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers (https://www.antechdiagnostics.com/about/careers/)