Description

We are seeking a Data Center Engineering Operations Cluster Manager to serve as a technical leader within Amazon data centers. The position will help ensure the safety, security, availability, and reliability to meet or exceed defined service level agreements of data center operations. The Data Center Engineering Operations Cluster Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data centers. This role will assist in maintaining high reliability and performance while keeping the operating costs of the facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.9999% uptime. The Data Center Engineering Operations Cluster Manager will collaborate with peer leaders globally on continuous improvement efforts within the organization.

This role leads the team that acts as Amazon’s front line when it comes to electrical and mechanical equipment troubleshooting. The team will maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3-phase electrical systems that include switchgear, UPS units, PDUs, and busways. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

Responsibilities:

• Oversee all aspects of the data center's critical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers

• Manage the performance of 24x7 engineering technicians and facility Managers in all aspects of their career development

• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion

• Ensure staffing is maintained and grow with expansions

• Be actively involved in ongoing construction activities

• Coordinate daily with third party vendors ensuring adherence to contracted SLAs

• Effectively and efficiently manage the operations budget and expenditures

This position will be responsible for the oversight of multiple facilities within a single AWS Region.

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Lithia Springs, GA, USA

Basic Qualifications

Four year degree in Electrical Engineering, Mechanical Engineering, equivalent technical training, or work experience

• 5+ years of experience in a management position with 5 or more direct reports preferably managing other managers.

This position requires that the candidate selected be a U.S. citizen.

Preferred Qualifications

• 5+ years of experience working in data centers with an emphasis on building and equipment operation.

• Advanced understanding of equipment life cycle management.

• Experience managing operational and capital budgets.

• Experience and proven track record developing staffing models, hiring for high performing teams and developing leadership within their organization.

• An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units.

• Ability to solve problems at their root, stepping back to understand the broader context.

• Has a strong aptitude for troubleshooting and problem solving.

• Ability to maintain SLAs through the implementation of proactive issue detection and reporting.

• Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries.

• Shows high level of judgment and instincts in decision making.

• Ability to prioritize in a complex, fast-paced environment.

• Proactively and continually improve your level of knowledge about Amazon business and relevant technologies.

• Ability to take ownership of technical issues brought to them by business partners, and teams. If they are unable to resolve certain issues by themselves, can demonstrate a willingness to actively engage other support teams to drive it to resolution.

• Meets/exceeds Amazon’s leadership principles requirements for this role

• Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.