Customer Operations Specialist

OSS is a Service-Disabled Veteran Owned Small Business headquartered in Huntsville, AL. We are focused on Making a Difference in the lives of our Department of Defense Customers, Communities and Employees. Our greatest strength is our people. We expect competence and character and look for uniquely skilled and passionate individuals bound by a collective vision to bring their best to our mission. OSS believes in taking great care of our employees, evidenced by our exemplary benefits package: OSS covers 75% of the monthly insurance cost towards employee Health Insurance, we offer multiple Principal product options, and we have a fantastic 401k plan match with eligibility starting on first payroll. If you are interested in an opportunity to join a great mission, supporting awesome customers with a growing company, please reach out to us to learn more!

Overview:

We are seeking a dedicated Customer Operations Specialist to support our PTC product sales efforts. Your daily job duties include responding to inquiries from prospective Customers, delivering software license quotes, and supporting sales through to license renewals. We prefer candidates who have at least one year of experience in administrative Customer-focused roles. This is a Hybrid position and does require you to be in the office at least three days a week. This position has the potential for promotion to management, based on individual performance and company growth.

Primary Duties and Responsibilities

• Perform basic Customer Service functions, such as maintaining Customer information, responding to inquiries, and tracking leads
• Generate and submit quotes to prospective Customers
• Follow up with Customers to ensure satisfaction and address any issues
• Maintain contact with Customers and follow up on yearly license renewals

Requirements and Qualifications

• High school diploma or equivalent
• Excellent written and oral communication skills
• Outstanding organizational and multitasking skills
• Able to prioritize work and succeed under deadlines
• Professional and pleasant demeanor, always ensuring outstanding customer service
• A proactive team player with high level of dedication
• Microsoft Office expertise in Outlook, Word and Excel

Preferred Experience/Qualifications

• Bachelors degree
• Educational focus/certification in Marketing, Sales or relevant field
• 1 years of experience as a customer-focused Support Specialist or other administrative role
• Product license sales experience
• CRM experience

Offset Strategic Services, Inc. is an Equal Opportunity employer. We prohibit discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, age, religion, sex, sexual orientation, genetics, gender identity, national origin, protected veteran or disability status or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, and compensation. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. To request a reasonable accommodation, please email us from the links on our website. Thanks for your interest in OSS. OSS is a drug-free workplace. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited. All candidates who receive conditional offers of employment are subject to drug testing.

Experience

Preferred

• CRM experience
• 1 year(s): Experience as a customer-focused Sales Administrator or other administrative role

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthus astic: Shows intense and eager enjoyment and interest

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity