The Administrative Assistant will join our team in a joint effort to provide an extraordinary BrightStar Care of Honolulu experience for our employees, clients and all who come into contact with our organization. As the Administrative Assistant, you will earn and support all areas of our private duty and skilled nursing business, including administrative support for accounts receivable, clinical and scheduling. Position Responsibilities: * Answer telephone calls, assisting clients, prospects, applicants and employees; or taking messages as appropriate * Cross-train to provide support and back-up coverage for Scheduling Coordinators and other departments as needed * Communicate by telephone, email and/or mail, with clients, employees and third parties * Support with social media account postings and ongoing newsletters * Data entry of patient and employee/payroll information * Creation, maintenance and closing of client and employee files * Employee and client file audits * Follow-up with appropriate parties to obtain missing credentials or other documents to ensure compliance. Support education and compliance of all HIPAA regulations and requirements. * Communicate with appropriate department managers regarding outstanding items or issues * Typing, filing, data entry and transcription * Incident tracking & report compilation * Care note tracking and follow-up with direct care staff, reporting issues to management * Preparation of client and employee presentation documents or other materials * Document policies, procedures and processes * Supports and uses all technology tools and resources to ensure proper business processes * Ensure file maintenance and security standards are consistently practiced and enforced to protect employee and client records * Assists with supply runs and deliveries * Other duties as assigned Benefits * Fully paid health insurance (medical, dental, vision) * 401k with employer match * Paid Time Off * Mileage reimbursement * Dedication to the Hoku'alohi Promise "We promise to provide the kind of care we would want for our own loved ones; to be compassionate, empathic, patient & kind, while providing reliable, trustworthy and top-notch, professional home care. * National opportunities with over 300 locations in US Education/Certification Requirements: * Minimum High School Diploma or equivalent Skills/Qualifications Requirements: * Must be licensed driver with insured and reliable automobile * A desire to do work with purpose * Integrity and work ethic * Maturity and a positive attitude * Excellent interpersonal written and verbal communication skills * Strong organizational skills * Accuracy and attention to detail * Accountability and ownership of mistakes * A desire to learn and grow * Computer proficiency with Microsoft Office applications such as Word, Excel, PowerPoint and Outlook Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint) Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Referral program * Vision insurance   Schedule: * 8 hour shift * Day shift * Monday to Friday * On call * Overtime * Weekend availability   Ability to commute/relocate: * Honolulu, HI 96813: Reliably commute or planning to relocate before starting work (Required)   Experience: * Customer service: 1 year (Preferred)   Work Location: In person