customer technical support.

• fort lauderdale , florida

• posted 9 days ago

job details

summary

• $39,520 - $41,600 per year

• permanent

• associate degree

• category installation, maintenance, and repair occupations

• referenceAB_4521113

job details

Ready to embark on an exciting journey with us? Apply now and let's shape the future of customer technical support together!

What We Offer:

• Competitive salary and benefits package.

• 401k with company match to secure your future.

• Comprehensive health insurance, dental, and vision plans.

• Paid vacation to recharge and relax.

Job Requirements:

• An Associate's Degree.

• 3-5 years of customer technical support in the Marine or Industrial Industry.

• Exceptional typing skills and proficiency in Microsoft applications.

• Problem-solving abilities and time management skills.

• Outstanding communication skills with a professional demeanor.

• A proactive, self-driven attitude with a commitment to excellence.

Location: This is an in-office role based. Send your resume ASAP to: karla.medina@randstadusa.com Text 'Customer Technical Support" at: 754-800-1599

salary: $39,520 - $41,600 per year

shift: First

work hours: 7 AM - 3:30 PM

education: Associate

Responsibilities

• Respond to customer inquiries by phone, email, web forms, and live chat while providing prompt, reliable and courteous assistance.

• Present, recommend, and sell products including features and benefits that maximize customer satisfaction.

• Offer basic level troubleshooting of the product, and determine when to escalate/transfer to next level support.

• Document customer & account interactions within a CRM (Customer Relationship Management) system.

• Initiate and maintain quotes, orders, and customer records in company systems including processing payments and detailing shipping instructions.

• Obtain and communicate quote/order status, shipping instructions or other order fulfillment requirements, product information, and warranty information.

• Clearly document and process returns, exchanges, repairs, and warranty claims.

• Take ownership of customer inquiries and see through to resolution.

• Involve and follow-up with other departments to fulfill the customer's needs.

• May include other duties as assigned specifically during the training and development period.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Customer Relations

• Marine Industry

• Technical

Qualifications

• Years of experience: 3 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

KM

karla medina

• +1 954 928 0699 (tel:+1 954 928 0699)

• karla.medina@randstadusa.com