This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4195846

Under the guidance and direction of the assigned manager or supervisor, the ACC Underwriter evaluates and underwrites credit card requests submitted through the credit card origination system and via paper-based credit card applications. The ACC Underwriter approves or declines credit card requests based on current policy and guidelines. The incumbent works with customers, Arvest Bank, lenders and agent bank contacts to decision requests within the established credit criteria. The ACC Underwriter documents and escalates exceptions to the assigned manager. The ACC Underwriter reviews and evaluates reissuing credit cards, credit line increase requests and provides problem resolution to customers and associates regarding their credit card inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Using established underwriting guidelines, policies and procedures, make credit decisions regarding credit card applications. Prepare proposals to support approval recommendations for requests in excess of assigned lending authority.
2. Maintain thorough knowledge and understanding of credit card products and services at a detailed level to serve as subject matter expert for bank associates and customers.
3. Ensure accurate and consistent decisions based on underwriting guidelines, policies and procedures while achieving defined Service Level Agreement (SLA) for application processing.
4. Review and evaluate reissuing credit card accounts that have been closed or have not met reissue criteria.
5. Review and evaluate credit card line increase applications and approve line increases when applicants meet acceptable criteria.
6. Provide problem resolution to customers and bank associates regarding credit card financial questions. Provide accurate and timely responses to emails, telephone calls and voice mail messages, consulting Credit Card Senior Underwriter or ACC Credit Manager as needed.
7. Understand and comply with bank policy, laws, regulations, and the bank\'s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the companys overall operation.
• Promote professionalism at all times.