Job Description

The Voice Team Manager oversees the day-to-day operations of the voice team, ensuring efficient management of phone systems and call center technologies. This role focuses on maintaining existing systems, rather than implementing new ones. The ideal candidate will have experience with analog phones, Microsoft Teams (TEAMS phones), and Cisco IPT systems. Responsibilities:

• Lead and manage the voice team, including performance evaluations, coaching, and professional development.

• Ensure team members collaborate effectively and work towards common goals.

• Foster a positive work environment and strong relationships among team members.

• System Maintenance and Support:

• Oversee the maintenance, repair, and replacement of voice systems (analog phones, TEAMS phones, Cisco IPT) across field locations and corporate offices.

• Troubleshoot issues promptly and ensure system availability.

• Collaborate with vendors and sales departments on upgrades and new products.

• Policy Development: Develop and implement telecommunication policies that align with business objectives.

Stay informed about developments in telecommunication technology.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• Bachelor's degree in computer science, information technology, or a related field.

• Prior experience as a telecommunications manager or voice team lead.

• Knowledge of networking equipment and systems.

• Strong computer skills.

• Ability to multitask effectively. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.