Job Description:

This position provides leadership and support to patient access staff in designated department(s). Assists manager in maintaining optimal staffing models based on volumes and monitors quality and productivity. Exhibits and promotes the Essentia Health customer service philosophy to ensure patients and visitors receive exceptional service. Provides feedback and coaching to staff as necessary and assists with the development of training programs.

Education Qualifications:

Key Responsibilities:

• Provides information to, and maintains relationships with external and internal providers, nursing staff, operation managers, front office staff, and customers to provide coordinated services

• Stays current with clinical, provider, registration and scheduling information related to the serviced departments

• Assists in maintaining scheduling protocols for many different Essentia Health departments

• Assists in monitoring all work queues to ensure timely and quality patient care

Educational Requirements:

• Associate's degree required within two years of hire or transfer date

  OR

• Bachelor's degree required within four years of hire or transfer date ​

  ​

Preferred Qualifications:

• Previous leadership experience

Licensure/Certification Qualifications:

Certification/Licensure Requirements:

• Completion of Healthcare Business Insight’s (HBI) Patient Access Certification Program within one year of hire date

FTE

1

Shift Rotation

Day Rotation (United States of America)

Shift Start Time

8 am

Shift End Time

5 pm

Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.

Essentia Health EEO:

Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Equal Employment Opportunity (EEO) at Essentia

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.