Position Objectives:

The Information Technology Director is responsible for the overall planning, administration and maintenance of the Citys technology infrastructure and services. The Director plans and implements new technology solutions and improvements to the City infrastructure and supports the efficiency of City operations through secure and integrated technological systems. The position reports to the City Manager and is responsible to all City Departments and personnel for IT-related matters. The Director supervises a staff of one responsible for help desk support and system maintenance.

Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analyze existing systems and applications in relation to the Citys operational requirements; investigate and recommend new technical solutions;
• Anticipate and plan for future technology needs; identify proactive improvements;
• Ensure the consistency and maintainability of existing software applications and systems; create, maintain, and enforce standards/procedures for implementing technical solutions and new software;
• Oversee network security City-wide; monitor system security and implement immediate precautions against possible intrusions;
• Coordinate with City Clerk concerning records management; oversee electronic storage, sharing of files, and record retention in accordance with Citys records retention policy; develop electronic file retention strategies; facilitate removal/reorganization of aged/duplicative materials to improve efficiency and usefulness of network resources;
• Explore and foster awareness of new/innovative uses of technology to improve efficiency in City operations;
• Develop and implement a disaster recovery plan for the Citys electronic records and technology systems;
• Serve as liaison between City users, service providers and contractors in the areas of system continuity, application updates, system modifications and trouble-shooting;
• Coordinate technology training for City staff; ensure legal and ethical use of technology;
• Maintain inventory of technology hardware, peripherals and software; coordinate purchases of same; oversee associated license management, software updates; server operations;
• Direct the execution of upgrades, updates, backups, and archiving according to a documented schedule;
• Direct the repair, assembly, installation and troubleshooting of new hardware systems;
• Oversee the management of the Citys telephone system and integrated services;
• Plan, direct, manage, supervise and coordinate the work load of the department;
• Develop staff through coaching and mentoring; identify training needs and opportunities; oversee staff training to maintain proficiency and professionalism;
• Oversee help-desk support to City users; resolve escalated issues as necessary;
• Advocate for financial resources to improve and accomplish maintenance of City technology systems;
• Prepare draft department operating budget; monitor and track expenditures; draft budget amendments as necessary;
• Monitor, track, and improve internal controls and customer service;
• Establish and foster relationships with service providers and third-party vendors;
• Assist in the development of and implement goals, priorities, policies and procedures relating to the Citys technology systems.