Office Associate II - Repost

Augusta, ME 04330 | Administrative and Office Support | Full-time

Apply by: May 20, 2024

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Maine Revenue Services

Office Associate II

Operations Processing

Code: 6542 Pay Grade: 13 – $16.80 - 23.25/Hour

OPENS: May 6, 2024

CLOSES: May 20, 2024

Join the team at Maine Revenue Services where we provide excellent service to the taxpayers of Maine.

This position will provide office and administrative support work performing complex, varied office support tasks often requiring the operation of technical office equipment. Responsibilities require independent judgment, initiative, and discretion to make determinations on varied matters, ensuring appropriate processes are followed. The ability to maintain knowledge of tax procedures and tax forms is essential for this position. Effective communication skills, attention to detail and accuracy will be necessary.

REPRESENTATIVE TASKS:

• Timely and appropriate processing and posting of funds received without supporting returns and/or documentation. This requires research in various systems to identify proper revenue and liability accounts to apply payments.

• Timely and accurate processing of 1st class and certified mail. This process includes a time-sensitive process of completing address verification and re-mailing to meet service level agreements with MRS divisions.

• Perform complex data capture functions utilizing the Tax and Revenue Image Processing System (TRIPS). This will require the ability to sit for extended periods.

• Handle cash payments received from taxpayers.

• Provide customer service via phone to taxpayers and MRS staff.

• Perform mail room functions such as sorting mail, utilize electronic machinery to slice envelopes, and prepare tax documents and checks for imaging using standard and specialized equipment.

• Open, screen, and batch tax returns and other documents for processing. Provide quality checks of previously prepared batches. This will require the ability to sit for extended periods.

• Operate high-speed scanning equipment, identifying error output, and reporting and correcting errors. This will require standing for extended periods; lifting and moving boxes; pushing and pulling cages of boxes.

• Provide courier service between MRS offices and other state agencies using a state van. This will include retrieving, sorting, and distributing mail, and will require the ability to lift 50 lbs.

• Train state and contract staff on TRIPS keying modules, mail handling, and/or imaging with a goal of accurate processing of data. Provide feedback to staff and supervisors.

MINIMUM QUALIFICATIONS:

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. An essential function of this position requires the candidate to have the ability to lift up to 50lbs.

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

• Retirement Plan – The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

  State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

  Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.